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Terms & Conditions

Welcome to ViaFancy.com,

By using ViaFancy.com (the "Website", “Site”), you agree to comply with and be bound by these Terms & Conditions. If you do not agree to these Terms & Conditions, please do not use the Site.

1.     General information

ViaFancy.com is the property of HOUSE OF STYLE LUXEMBOURG (‘we’, ‘our’, ‘us’), a company registered in Luxembourg under registration number A38872, with an address at L-2128 Luxembourg, 17 rue Marie Adelaide.

2.     Use of this website

Access to and use of this Website and the products and services available through this Website (‘Services’) are subject to the following terms, conditions and any other notes and rules posted on our Site (collectively, the ‘Site Policies’).

All Site Policies are incorporated in these Terms & Conditions by this reference and, therefore, apply to your access to, use of and purchase of products from the Site.

By using the Services, you are agreeing to all of the Site Policies.

If you are under 18, we require that you inform a parent or guardian about ViaFancy.com's Site Policies as well as requiring their consent to the Site Policies before registering or placing an order with ViaFancy.com.

3.     Privacy policy

Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

4.     Terms of Sale

Order Placement and Acceptance

By clicking the confirm order button at the online order process, you formally place the order. By placing an order you are offering to purchase a product subject to the Terms & Conditions. All orders are subject to availability and confirmation of the order price.

Once you have placed the order, you will receive an e-mail from us acknowledging the details of the order. This e-mail does not constitute the acceptance of the order but is only a confirmation that the order has been received by us.

Our acceptance of the order is final and complete once a confirmation e-mail for products dispatch has been sent to you, unless you cancel your order. Therefore the contract of sale is concluded in Luxembourg.

ViaFancy.com reserves the right to decline an order in the event the order does not receive express verification or approval from the Customer’s bank or that you do not meet the eligibility criteria specified in the Terms & Conditions.

You may purchase products on the Site only for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale and you accept ViaFancy.com Terms & Conditions. We reserve the right to refuse orders for any reason without explanation.

Delivery times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

At ViaFancy.com we are committed 100% to offering you the best quality products and services. We offer items from the stocks of our vendors. If an item is out of stock at our vendor and for some reason our system has not been updated in this regard and the next possible delivery exceeds 45 days from the day of the customer's order – we will ask our customer if they will accept new conditions. If the new conditions are not accepted by the customer, we will cancel the order and return 100% of the customer's purchase amount.

Payment

The following payment methods are accepted by ViaFancy.com: PayPal and Credit Card.

  • Choosing the PayPal payment method, the Customer can pay directly using their PayPal account or a Credit Card.

For more information regarding PayPal payments, and how to open a personal account, please visit: www.paypal.com

  • Payment can be made by Visa, Master Card, American Express and JCB and any other methods, which are clearly advertised on the Website from time to time.

All prices are in Euro.

You confirm that the credit card that is being used is yours or that you have been specifically authorized by the owner of the credit card to use it. All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.

All credit card transactions on this site are processed using STRIPE or Paypal, secured online payment gateways that encrypt your card details in a secure host environment.

ViaFancy.com doesn’t have the access to credit card information and is only informed if payment via credit card has been accepted or rejected. ViaFancy.com may not be held liable for any payments processed via STRIPE or Paypal.

Pricing, shipping costs, import taxes and local customs’ duties

Prices shown on the Website are in Euros and are inclusive of VAT at the applicable rate. Product prices are exclusive of all taxes and duties. All Orders delivered outside the European Union (the “EU”) are subject to additional charges, import fees and customs' duties. We recommend you contact your local customs office and find out which additional charges will be applied to your order.

In case you refuse to pay the additional charges the shipment will be returned at the customer’s cost.

A shipment cost will be charged in addition (see under Shipping Information).

VIAFANCY.COM will send a leather bracelet as a FREE gift to customers who use a PROMO CODE (pls note that the Promo Code of 10 Euros can be used for an order with a value of over 100 Euros).

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

5.     Returns Policy

If for any reason Customers are not satisfied with an order, the product(s) can be returned within 14 days for size exchange or store credit.

Returns outside these timeframes may be accepted at the discretion of ViaFancy.com and may only be refunded as a store credit.

Refunds are only made if the product is damaged or if the product is never delivered. In case of damage you have to send an email with a photo attached within 24 hours of delivery.

Returns Instructions

  • E-mail estore@viafancy.com within 10 days from the delivery date to request a Return Authorization Code (R.A.C.). Please include Order Number, Article Number(s) of the product(s) to be returned and state if the return is size exchange, store credit or refund.
  • For returns for any reason, shipment and any eventual import fees and/or customs’ duties are at the Customer’s expense.
  • Store credit:
  • can be used once only with a future order within three months of the return;
  • is not cumulative with other store credits;
  • must be used in its entirety on an order that is either equal to or greater than the value of the store credit;
  • Orders will be refunded in the same currency used to purchase (EURO). Currency fluctuations can't be refunded. 
  • For returns with refund requests, the shipment is at the Customer’s expense.  If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and import fees are non-refundable through VIAFANCY.COM. However, you may be able to recover these by contacting your local customs bureau directly.
  • Please be informed that from your original purchase refund we will have to deduct any charges, which have been incurred due to the refund.
  • Refunds will be processed as soon as returned items have been checked and accepted. 
    Please note that refunds can take up to 15 working days to show on your account due to varying processing times between payment providers.
    Your refund will be credited to the original payment method.
  • Returns must arrive within 10 days of receiving the R.A.C.
  • The free return policy is limited to one exchange. 

Returns Terms & Conditions

  • Products should be returned new, unused, and with all com and brand’s garment tags still attached and intact. Items must be returned with all original tags, packaging and other accessories received with the order.
  • Products must not have been worn, washed or altered in any way, and must not show any signs of use. Products that have any sign of use or wear will not be accepted and will be returned to the Customer.
  • Returned goods must be packaged in such a way that protects the shipped items from wet, crushing and tearing situations and any other possible damage.
  • In the case of defective or incorrect merchandise, Customers must follow the instructions above. com reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
    Products are classified as defective if they are received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be defective and will not be accepted. For all defective items outside of our Returns Policy, please contact estore@viafancy.com
  • com reserves the right to refuse returns that are unauthorized. If an unauthorized return is accepted, VIA FANCY will deduct a 10% administrative/re-stocking fee from the refund.
  • com will not accept returned merchandised that does not follow the Terms & Conditions of the returns policy. Such items will be returned to the sender at the original shipment address.

6.     Cookies

A cookie is a small piece of text sent to your browser by a website you visit. It helps the website to remember information about your visit, like your preferred language and other settings. That can make your next visit easier and the site more useful to you. Cookies play an important role. Without them, using the web would be a much more frustrating experience.

We use cookies for many purposes. We use them, for example, to remember your wishlist, to count how many visitors we receive to a page, to help you sign up for our services and to protect your data. Cookies also help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at estore@viafancy.com.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

If you believe that any information we are holding concerning you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Types of cookies used

Some or all of the cookies identified below may be stored in your browser. You can view and manage cookies in your browser (though browsers for mobile devices may not offer this visibility).

1. Session cookies

We use security cookies to authenticate Customers, prevent fraudulent use of login credentials, and protect Customer data from unauthorized parties.
Loss of the information stored in the session cookie may prevent the website from working.

2. Website functionality cookies

These cookies enable you to browse the website and use our features such as shopping carts or wishlists. Loss of the information stored in a website functionality cookie may make the website experience less functional but should not prevent it from working.

3. Website analytics cookies

We use these cookies to measure and analyse how our Customers use the website. This allows us to continuously improve our website and your shopping experience. We use a set of cookies to collect information and report website usage statistics without personally identifying individual visitors.

4. Customer preference cookies

When browsing or shopping online, the Website will remember preferences you make (for example your Customer name, language or location). This makes your browsing experience simpler, easier and more personal to you.

By using our Website you agree that we can place these types of cookies on your device and access them when you visit the Site in the future.

If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our Site.

7.     Linking to this website

Please contact us by e-mail at estore@viafancy.com if you are interested in linking a web site to the Site. You must obtain our express written consent prior to linking any website to the Site.

8.     Intellectual Property Rights

All content included on the Site, such as works, images, pictures, photographs, including all image rights, trademarks, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colors, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software (collectively, the "Content"), is the property of VIAFANCY.COM or its content suppliers and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the Content without the prior express written consent of ViaFancy.com or its content suppliers, as the case may be.

VIAFANCY.COM and its content suppliers shall have the exclusive right to authorize or prohibit in their sole discretion any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, in whole or in part, the Content. VIAFANCY.COM and its content suppliers shall have the right, at any time, to claim the authorship of any Content posted on the Site and to object to any use, distortion or other modification of such Content.

Any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, the Content expressly authorized in writing by VIAFANCY.COM or its content suppliers shall be carried out by you for lawful purposes only and in compliance with all applicable laws.

9.     Copyright Policy

Our policy is to remove, or disable access to, material that infringes any copyright after being properly notified by the copyright owner or the copyright owner's legal agent. If you believe that any content violates your copyright, please contact us and provide the following information:

  • an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
  • an identification of the copyrighted work that you claim has been infringed;
  • a description of where the material that you claim is infringing is located on or through our services;
  • your address, telephone number, and e-mail address;
  • a written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or law;
  • a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

10.  Violation of Rules 

VIAFANCY.COM reserves the right to seek all remedies available at law and in equity for violations of these terms, including the right to block access to the site. Individuals violating the restriction of password protected areas of the site may be subject to prosecution.

11.  Force Majeure 

In case of Force Majeure, VIAFANCY.COM obligations are procrastinated. The contract between you and VIAFANCY.COM can in such cases be partially or fully terminated by yourself or by VIAFANCY.COM. A Force Majeure is at the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. VIAFANCY.COM will under such circumstances do all we can to solve the matter for our customers as soon and entirely as possible. 

12.  Trademarks

VIA FANCY and VIAFANCY.COM are registered trademarks and/or service marks of HOUSE OF STYLE LUXEMBOURG. All rights are reserved. These and any other trademarks, service marks and trade dress of HOUSE OF STYLE LUXEMBOURG, including, but not limited to, any mark that incorporates the word "VIA FANCY" or the domain name "VIAFANCY.COM", may not be used by you in any manner for any purpose without the prior express written consent of HOUSE OF STYLE LUXEMBOURG. 

All other trademarks, service marks and trade dress not owned by HOUSE OF STYLE LUXEMBOURG that appear on the Site are the property of the respective owners (the "Third Party Owners"), who may or may not be affiliated with, connected to, or sponsored by HOUSE OF STYLE LUXEMBOURG. 

HOUSE OF STYLE LUXEMBOURG  and all Third Party Owners are entitled to the exclusive use of their respective trademarks, service marks and trade dress.

You are not authorized to use any of the trademarks, service marks and trade dress that appear on the Site in any manner for any purpose without the prior express written consent of HOUSE OF STYLE LUXEMBOURG or the respective Third Party Owner, as the case may be.

13.  Disclaimers and limitation of liability 

The Site is provided by HOUSE OF STYLE LUXEMBOURG on “as is” and “as available” basis. To the fullest extent permissible by applicable law, HOUSE OF STYLE LUXEMBOURG disclaims all warranties, express or implied, including, including but not limited to, implied warranties of merchantability, fitness for a particular purpose and non-infringement. Without limiting the foregoing, HOUSE OF STYLE LUXEMBOURG makes no representations or warranties of any kind, express or implied, as to the operation of the Site or the information, content, materials or products included on the Site. You expressly agree that your use of the Site is at your sole risk. HOUSE OF STYLE LUXEMBOURG does not warrant that the Site, its servers or e-mail sent from the Site are free of viruses or other harmful components. HOUSE OF STYLE LUXEMBOURG does not guarantee the continuous, uninterrupted and secure access to the Site. You understand that the operation of the Site may be interfered with by numerous factors outside the control of HOUSE OF STYLE LUXEMBOURG. HOUSE OF STYLE LUXEMBOURG shall not be liable for any damages of any kind arising from the use of the Site, including, but not limited to, direct indirect, special, consequential, incidental or punitive damages, even if advised of the possibility of such damages.

14.  Indemnification

You agree to indemnify, defend and hold VIAFANCY.COM unaccountable for any liability, loss, claim and expense, including reasonable attorneys’ fees, arising from or related to your use of the Site and/or your breach of these Terms & Conditions.

15.  Modification

VIAFANCY.COM reserves the right in its sole discretion to make changes to these Terms & Conditions at any time and without specific notice to you. By using the Site after any such change, you agree to comply with and be bound by these Terms & Conditions as changed. If you do not agree to these Terms & Conditions as they may be changed from time to time, please do not use the Site. You should access this page periodically to review the most recent version of these Terms & Conditions. VIAFANCY.COM reserves the right in its sole discretion to edit, delete or otherwise modify any documents, information or other content appearing on the Site.

16.  Severability

If any provision of these Terms & Conditions is determined to be invalid, illegal or unenforceable, the remaining provisions of these Terms & Conditions remain in full force to the extent permitted by law. 

17.  Governing Law/Jurisdiction

The present Terms & Conditions are governed by and are in accordance with the relevant laws of the Grand-Duchy of Luxembourg and the exclusive jurisdiction will belong to the relevant courts of Luxembourg-City.

18.  Contact Information

If you have any question regarding these Terms & Conditions, please contact VIAFANCY.COM at estore@viafancy.com.

Contacts

For any enquiries please contact us at estore@viafancy.com or call +352 691 454 014.